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Terms and Conditions

UR MODERN FURNITURE TERMS AND CONDITIONS

 

When using and placing an order on the UR Modern Furniture website, you agree to all terms and conditions stated below.

 

SALES EXCLUSIONS: Due to manufacturer price policies, any advertised sales discounts are not applicable to the purchase of ALF Furniture or Lafer Modern Recliners.

 

DELIVERY TIME: UR Modern Furniture supplies stocked and custom built/ordered furniture within an acceptable delivery time as specified by the Manufacturers/Suppliers. (Approx 1-4 weeks on stocked items and 6-12 weeks on custom items. Time frame depends upon customer’s location within continental United States). Although we strive to secure these time-frames, it is based upon many factors at the time of each order placed. We are not responsible for delays in delivery of merchandise due to: Stock on hand, availability of materials, transportation, weather or any other situation beyond our control as the seller. Delays DO NOT constitute any form of discount, credit, refund or full/partial cancellation of the order.

 

**CUSTOM ORDERED FURNITURE IS ORDERED TO OUR CUSTOMER’S SPECIFICATION AND THEREFORE NOT SUBJECT TO CANCELLATION**

 

DAMAGE AND REPAIR

ALTHOUGH EXTREMELY RARE, DAMAGE CAN OCCUR. IN MOST CASES IT IS SLIGHT, SUCH AS SMALL SCUFFS. THESE ARE EASILY REPAIRED BY LOCAL FURNITURE SPECIALISTS. IN MORE SERIOUS CASES, ITEMS MAY BE BEYOND REPAIR AND WILL NEED TO BE REPLACED. WHETHER MINOR OR SERIOUS, ANY DAMAGE THAT OCCURS BETWEEN THE MANUFACTURER AND YOUR RESIDENCE, WILL BE HANDLED BY UR MODERN FURNITURE. WE WILL DEAL, ON YOUR BEHALF, WITH ANY DAMAGE CLAIMS WITH THE NECESSARY FREIGHT OR DELIVERY COMPANIES THAT WERE USED AND HANDLE REPAIRS OR REPLACEMENT ITEMS IN THE FASTEST POSSIBLE WAY. PLEASE REMEMBER THAT ALL FURNITURE HAS A DELIVERY TIME SO ANY REPLACEMENT FURNITURE WILL HAVE THE SAME DELIVERY TIME AGAIN, AS IT NEEDS TO GO THROUGH THE SAME MANUFACTURING, SCHEDULING, SHIPPING AND DELIVERY PROCESS AS THE ORIGINAL ORDER. ANY DAMAGES ARE HANDLED BY A FREIGHT CLAIM OR MANUFACTURERS QUALITY/ WARRANTY CLAIM. DAMAGE DOES NOT CONSTITUTE A DISCOUNT, CREDIT, REFUND OR CANCELLATION OF THE ORDER, PARTIAL OR FULL.

 

DELIVERY METHODS

 

STANDARD – CURBSIDE/THRESHOLD DELIVERY YOUR FURNITURE IS SHIPPED TO YOU VIA CURBSIDE/THRESHOLD DELIVERY. CUSTOMERS ARE REQUIRED TO MAKE FULL ARRANGEMENTS TO MOVE THE FURNITURE FROM TRUCK/CURBSIDE TO THE INSIDE OF THEIR RESIDENCE. DELIVERY DRIVERS MAY BE HELPFUL IF YOU ARE COURTEOUS AND OFFER A TIP, ALTHOUGH THIS IS NOT GUARANTEED.

 

ADVANCED – INSIDE ROOM PLACEMENT THIS SERVICE REMOVES THE BURDEN OF CARRYING YOUR ORDER, YOURSELF, FROM THE DELIVERY TRUCK OR CURBSIDE. YOUR FURNITURE IS BROUGHT INSIDE YOUR RESIDENCE AND PLACED IN THE APPROPRIATE ROOM. THE ROOM MUST ALLOW FOR EASY ACCESS AND DELIVERY PERSON/S ARE NOT RESPONSIBLE FOR MOVING ANY OBSTRUCTIONS GETTING TO OR IN THE ROOM SO HAVE THE AREA CLEAR BEFOREHAND.

 

WHITE GLOVE – INSIDE PLACEMENT & ASSEMBLY THIS SERVICE REMOVES THE BURDEN OF CARRYING YOUR ORDER, YOURSELF, FROM THE DELIVERY TRUCK OR CURBSIDE. IT CONSISTS OF A TWO-MAN TEAM THAT WILL BRING THE FURNITURE INTO YOUR RESIDENCE AND PLACE INTO THE ROOM OF YOUR CHOICE. THIS INCLUDES TWO FLIGHTS OF STAIRS (5-15 STEPS = 1 FLIGHT) SHIPPER WILL UNPACK, ASSEMBLE THE FURNITURE, ARRANGE IN THE ROOM (NOT ENDLESSLY) AND REMOVE THE PACKAGING.

 

** REGARDLESS OF THE DELIVERY METHOD YOU SELECT, CUSTOMERS ARE FULLY RESPONSIBLE TO MAKE SURE, BEFORE ORDERING, THAT THE FURNITURE WILL FIT INSIDE THE DESIGNATED ROOM. THIS INCLUDES MEASURING ALL DOORWAYS THROUGHOUT THE HOUSE AND ALONG THE ROUTE TO THE ROOM/S**

 

DELIVERY SCHEDULING: DELIVERIES ARE SCHEDULED MONDAY-FRIDAY (SOME DELIVERY COMPANIES DO OFFER SATURDAY DELIVERY) GENERALLY 8AM – 6PM WITH A 2-4 HOUR DELIVERY PERIOD. THE COMPANIES WE USE WILL SCHEDULE TO THE BEST OF THEIR ABILITIES, AROUND BOTH YOUR AND THEIR AVAILABLE

 

SCHEDULE TIMES: URBAN EXPRESSIONS IS NOT RESPONSIBLE FOR THE SCHEDULING OR TIME KEEPING OF THE DELIVERY COMPANIES. DELAYS DO NOT CONSTITUTE ANY FORM OF DISCOUNT, CREDIT, REFUND OR FULL/PARTIAL CANCELLATION OF THE ORDER.

 

RE-DELIVERY CHARGES: WHEN YOUR FURNITURE IS READY FOR DELIVERY TO YOUR RESIDENCE, THE DELIVERY COMPANY WILL SCHEDULE A DELIVERY ‘WINDOW’ WITH YOU. IF FOR ANY REASON YOU MISS THAT TIME-FRAME AND DID NOT CANCEL 24HRS IN ADVANCE, A RE-DELIVERY FEE WILL BE CHARGED TO YOU. THIS CAN BE PAID DIRECT TO THE DELIVERY COMPANY AT TIME OF SECOND DELIVERY.

 

REGARDLESS OF PICK-UP OR DELIVERY METHOD YOU SELECT FOR YOUR ORDER, IT IS OF PARAMOUNT IMPORTANCE THAT YOU FOLLOW THESE POINTS:

 

1. INSPECT ALL PACKAGING, INCLUDING THE CONDITIONS OF THE FURNITURE & CARTONS/WRAPPING MATERIALS.

 

2. FULLY INSPECT YOUR FURNITURE AND VERIFY THAT THE ITEMS ARE CORRECT.

 

3. IF THE FURNITURE IS DAMAGED, YOU MUST DESCRIBE IT IN DETAIL ON THE FREIGHT COMPANY BILL-OF-LADEN BEFORE ACCEPTING IT. DIGITAL PICTURES ARE REQUIRED AT TIME OF PICK UP OR DELIVERY. YOU ALSO HAVE THE RIGHT TO REFUSE THE DAMAGED ITEM/S.

 

4. YOUR SIGNATURE ON THE BILL-OF-LADEN OR DELIVERY PAPERWORK IS YOUR OFFICIAL ACKNOWLEDGEMENT THAT THE FURNITURE IS TO YOUR COMPLETE SATISFACTION. ANY CLAIM OF DAMAGE NOT NOTED ON THE BILL-OF-LADEN IS YOUR RESPONSIBILITY TO PERSUE WITH THE FREIGHT/DELIVERY COMPANY.

 

5. IT IS IMPERATIVE THAT ANY CLAIM OF DAMAGE OR DEFECT ME MADE TO UR MODERN FURNITURE UPON PICK-UP, DELIVERY OR REFUSAL. WE MUCT RECEIVE A PHONE CALL OR EMAIL IMMEDIATELY WITH FULL DETAILS. ALSO, THE SAME INFORMATION MUST HAVE BEEN NOTED ON THE FREIGHT/DELIVERY COMPANY’S BILL-OF-LADEN.

 

6. SCRATCHES AND MINOR DENTS SHOULD NOT BE REJECTED. IN THE MAJORITY OF CASES, THESE ISSUES ARE HANDLED BY A SIMPLE REPAIR BY A PROFESSIONAL FURNITURE REPAIR SERVICE.

 

7. IT IS 100% YOUR RESPONSIBILITY TO REPORT ANY DAMAGE BY ALL MEANS POSSIBLE AT THE TIME OF PICK-UP OR DELIVERY. ABSOLUTELY NO CLAIM WILL BE ACCEPTED AFTER THAT TIME!

 

NON-DEFECTIVE RETURNS: IF A RETURN IS AUTHORIZED BY UR MODERN FURNITURE, CUSTOMER SHALL BE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH NON-DEFECTIVE RETURNS. ALL RETURNED GOODS MUST BE IN NEW CONDITION, WITH NO SIGN OF WEAR AND INCLUDE ORIGINAL PACKAGING AND MATERIALS, CORDS, CARTONS, DOCUMENTS, WARRANTY MATERIALS AND REGISTRATION. UPON RETURN OR REFUSAL OF DELIVERY, PURCHASER SHALL BE CHARGED A 25% RE-STOCKING FEE AND THE COST OF BOTH ORIGINAL AND RETURN SHIPPING.

 

CANCELLATION POLICY: ONCE AN ORDER HAS BEEN PROCESSED AND/OR SHIPPED AND/OR YOUR CREDIT CARD HAS BEEN PROCESSED, CUSTOMER MAY STILL CANCEL AN ORDER SUBJECT TO A CANCELLATION/RESTOCKING FEE OF 25%. IN ADDITION TO SUCH CANCELLATION/RESTOCKING FEE, CUSTOMER IS RESPONSIBLE FOR ANY AND ALL SHIPPING CHARGES INCURRED, INCLUDING REROUTING BACK TO THE APPROPRIATE MANUFACTURER/WAREHOUSE.